LIVE DESIGN is the online boutique of GEROSA DESIGN, a recognized Italian and international leader in the design sector, born in the heart of Italian Design between Como, Brianza and Milan and which thanks to its ability toknow how to propose a perfect union between a very high quality and aesthetics of the furniture exhibited together with exceptional convenience over time, with professionalism and service it has become one ofthe most important international companies in the sector.

To learn more about GEROSA DESIGN, visit the website www.gerosadesign.com

With LIVE DESIGN we want to offer a unique, original ecommerce site, useful for those who visit and live it, which is specialized in the most historic icons of Italian and international design, evergreen products that will never age, classics indeed, which will always buy over time. greater value.
In this section you will find the answers to the most frequently asked questions. If you do not find the answer to your question, call us at +39 031 480476 or write us an email at info@live-design.it

HOW TO BUY

Question Are the products I find on LIVE DESIGN original?
Answer

LIVE DESIGN by Gerosa Design, offers on its website ONLY AND EXCLUSIVELY original products, which it buys directly from the manufacturers present on its website as their official Partner. These were selected for the high quality of the products offered.

Question Can I buy online the product of a brand present on the website www.gerosadesign.com but not in your online shop live-design.it?
Answer

Yes. We can supply you with all the products of our partner brands on the website www.gerosadesign.com Write us an email indicating the product you are looking for and we will send you all the information to be able to purchase it.

Question Can I buy without creating an account?
Answer

Yes, if you prefer, you can also proceed with the order without registering, by correctly filling in the fields dedicated to billing and shipping that are necessary to process your order.

Question I am a company / VAT number, can I make my purchase and receive an electronic invoice?
Answer

Certainly it is possible. On the Checkout page, select “Company” and enter the data relating to your company.

Question How can I place an order on LIVE DESIGN?
Answer

Ordering on LIVE DESIGN is very simple because it takes just a few clicks. After selecting all the products you want, access the Cart using the icon at the top right, review the items you have added and click on the “Proceed to checkout” button. Don’t worry: you can still modify the products inserted or change your mind until the end of the purchase process. To continue with the order, some data are required, including the shipping address and, if you want an invoice, the tax code or VAT number: At this stage, choose whether to save your data for future purchases or proceed without registering . After specifying your details, select the payment method you prefer: By clicking on the “Buy Now” button, your order will be completed and you will receive a confirmation email.

Question How can I contact you for additional information or product assistance?
Answer

If you wish to ask us further questions about the products on the site, and require assistance, write to info@live-design.it.
If you want a telephone contact, specify it in the email by entering your contacts: we will call you back as soon as possible.

Question Where can I check the status of my order?
Answer

To check the status of your order, log in to your Account page and select “My orders”. Here you can view the list of all your orders and monitor the processing phase relating to those in progress. We will notify you of the delivery of the order before it is made, with a communication to the email address indicated at the time of purchase.

Question I would like to furnish an entire room: can I ask you for a project and a dedicated quotation?
Answer

Absolutely yes! Send us a request for a quote and you will be contacted by one of our architects who can follow you to meet your needs and send you a detailed quote, also complete with transport and assembly if you wish.  Write to us!

Question In addition to the online shop, do you also have a showroom?
Answer

Yes, we have 3 shops located in Como and its province at the following addresses:

GEROSA DESIGN VILLA GUARDIA
Via Varesina, 18
22079 VILLA GUARDIA (CO) – ITALY
Tel. (+39) 031 480476
info@gerosadesign.com

GEROSA DESIGN COMO LAGO
& FLEXFORM COMO
Lungo Lario Trento, 17
22100 COMO (CO) – ITALY
Tel. (+39) 031 270774
como@gerosadesign.com

GEROSA DESIGN CORNER COMO LUCE & KARTELL COMO
Viale Carlo Cattaneo, 5
22100 COMO (CO) – ITALY
Tel. (+39) 031 279805
luce@gerosadesign.com

Question Can i cancel my order?
Answer

Once confirmed, the order is processed immediately, so it can be canceled within 24 hours. However, you can write to us immediately at info@live-design.it so as to check what chances you have of not receiving the purchased products. In any case, you can return the order by following our Return Policy

HOW TO PAY

Question What are the payment methods available?
Answer

Our system accepts the following payments: credit or prepaid card, Paypal or bank transfer.

Question What are the guarantees on the security of my payments and the confidentiality of my personal data?
Answer

For your security, we expect the utmost: your credit card details are encrypted during transmission via secure SSL (Secure Sockets Layer) encrypted connections. It is an absolutely protected procedure that guarantees absolute protection on your purchases.
Your personal data will be processed in compliance with the provisions of the law aimed at guaranteeing security and confidentiality. Read our Privacy Policy for more information.

DELIVERY

Question How much is shipping?
Answer

Standard Shipping (at street level) throughout Europe is free with a minimum purchase of 300 €.

For our shipments we rely on the service of qualified express couriers such as DHL, TNT, or couriers specialized in the delivery of furniture and furnishings to ensure the quality of the service and the integrity of the Products.

Question Can I collect online purchases from your stores?
Answer

Certainly. Simply select the item “Collect on site” on the shopping cart page. You can collect your products for free at our collection point:

GEROSA DESIGN VILLA GUARDIA
Via Varesina 18
22079 VILLA GUARDIA (CO)

Pick-up times: 
From Tuesday to Saturday: 09.30 – 12.30 and 15.00 – 18.00
Tel. +39.031.480476

by presenting the order confirmation email and an identity document. If you prefer to delegate the collection, the person in charge must present the written proxy and a copy of your identity document.

Question What are the delivery times?
Answer

The delivery of products available in stock or in stock in the showroom is made by courier within 10 working days.

For products not available in stock, the average delivery time is 50 days. Any delays in deliveries of less than 30 (thirty) days do not entitle the Customer to refuse delivery of the Products, nor to claim compensation or compensation of any kind.

Question Is it possible to request delivery abroad?
Answer

Purchases made on the LIVE DESIGN site are shipped everywhere at the price you see displayed on the site. If you want a personalized quote for deliveries outside the European Union, write us a request indicating the address and country of destination and we will provide you with our best quote.
Send your request now!

Question Can I return an item?
Answer

You can return the product within 14 days of receipt. You can choose whether to be refunded, change the product or receive a gift card that can be spent within one year in our e-shop or in one of our showrooms. Find more information here.

Question I have received a defective product, what should I do?
Answer

To inform us that you have received a defective product, write to us at info@live-design.it and we will inform you of the simple procedures to follow to replace your product.

Question Do you offer a floor delivery and assembly service?
Answer

Yes, on request. Write to info@live-design.it and we will check together what possibilities there are, based on the delivery address you have communicated to us, what possibilities there are to satisfy you.

ACCOUNT

Question How can I change the newsletter settings?
Answer

Change the settings of our newsletter at any time by accessing the “Newsletter” item on your Account page at the top right of the homepage and selecting from the available options. Remember that if you choose to deactivate the newsletter, you will no longer be updated on our exclusive promotions. You will not be able to use the same email to re-subscribe to our newsletter service in the future. For doubts and assistance, write to info@live-design.it.

Question What do i do if i forget my password?
Answer

In this case, you can recover your password by choosing the “Forgot your password?” from the Login window. You will receive by email the link to securely set the new password of your account.

Question How is my data processed?
Answer

LIVE DESIGN attaches great importance to the security of your personal data and to the need to process them according to the strictest Italian legislative requirements (Legislative Decree No. 196/03). You can find more detailed information on this in the Privacy and Cookies area. The reference address in terms of Privacy (Article 7 of the Privacy Code) is GEROSA DESIGN…… >> go to Privacy Policy

Question Why subscribe to the Live Design newsletter?
Answer

Only subscribers will be able to receive special reserved offers. Only by subscribing, you can receive our newsletters that will inform you of all the news in the world of Design, as well as the unmissable offers reserved only for subscribers to our newsletter.

Question I have technical problems on the site, what can I do?
Answer

First, make sure your operating system (Windows 10, Mac OS X, etc.) or your smartphone has the latest updates available. If the problem persists, please contact us by email by writing to info@live-design.it :
– your operating system (for example: Windows XP, Mac OS X);
– your internet browser (for example: Google Chrome, Internet Explorer 7, Firefox, Safari);
– your device (computer, smartphone, tablet);
– the description or screenshot of the error found.

We will reply to you as soon as we have analyzed your request